FAQs

DISCOUNTS:

Do you have any coupon codes available?

We are offering free shipping for orders of 10 or more robes. No coupon code required. Discount will be given automatically at checkout.

You can also join our mailing list here to keep in touch to receive our latest promotions.

My coupon code isn't working, can you help me?

Please send an email to heretohelp@robedwithlove.com and provide the best phone number and email to contact you along with details related to your issue.

SHIPPING & DELIVERY:

Do you ship internationally?

Currently we ship to the UK, USA, HONG KONG AND CANADA. Shipping charges calculated at checkout.

Why do you charge for shipping?

I'm sorry! I know! In the age of amazon prime it's hard to justify additional payment for shipping. I am hoping one day we can get to a place of offering discounted/free shipping. For now, since we are a start up I have to charge for shipping to cover our overheads. If you have any specific concerns send me an email: heretohelp@robedwithlove.com. Thank you for your understanding and support! <3

Where do you ship your product from?

San Diego, CA 92109

How long will my package take to arrive?

We ship all orders through USPS priority mail. Order will typically be processed in the same day. Occasionally orders will be processed next day depending on the time order is placed. Once the parcel is shipped, shipping takes approximately 2-3 days for the parcel (for US based deliveries) to arrive once shipped.

International shipping time is dependent on the country you are shipping to. All packages will be shipped via UPS or DHL. You can select your preferred shipping method at checkout.

Where do I track my package?

You will receive an email with tracking details once the order is placed. You can track your order directly through our website here.

PRODUCT:

Do you have any additional colorways in the Hildy Robe?

Stay tuned! We are designing some gorgeous new colors that we are hoping to launch by Summer 2018. If you have a specific request for a colorway, send us an email so we can consider it for future productions...we listen to our customers.

Will I receive 1 drawstring bag and 1 greeting card for every robe I purchase? Or is it 1 drawstring bag and 1 greeting card per order?

Every 1 robe purchased comes with 1 drawstring bag and 1 greeting card. Therefore if you order 5 robes you will receive 5 drawstring bags and 5 greeting cards of your choice.

Do you have different nude mesh color options for varying skin colors?

At this time we have 1 nude mesh color option. It is a medium nude color. Refer to images of robe on model for reference point.

What size should I order?

Please refer to our size guide on each product's page here and here or also below:

Hildy Robe Size Chart

Is your sizing true to size?

Yes our sizing is true to size. Extra Small can fit a range of 0-2. Small can fit a range of sizes: 4-6 US. Medium can fit a range of 6-8. Large can fit a range of 8-10. Extra Large can fit a range of 10-12. HELPFUL HINT: We recommend ladies with larger bust to select the larger size if in between sizes. I.e. For those torn between SMALL or MEDIUM, select Medium if you have a larger bust.

**LAST HELPFUL HINT: keep in mind that measurements provided for chest and waist are of the robe when laid flat on a table with no overlapping of left panel and right panel. When wearing the robe you will want to account for overlap of approx 3 inches on each panel.

I am a size 14, will the extra large fit me?

Since robes are adjustable given the interior and exterior sash ties, it is possible an extra large can fit. Compare your measurements against the measurements above. See instructions for how to measure yourself below under the faq "How do I measure myself."

How do I measure myself?

If you have a measuring tape (preferably clothing measuring tape that is able to fold easily around body) wrap around the body until the measuring tape overlaps. Don't pull too tight. It should be naturally sitting at following locations to take measurement. If you don't have clothing measuring tape, you can cut a thread or ribbon that matches the below.....

Bust: wrap around your body from the center of the breast, the largest part around the breast until the tape meets

Waist: wrap tape around your body, right above the hip bone, typically right at the belly button

Shoulder: place tape from edge of left shoulder to edge of right shoulder

Length: to estimate where the length of the robe will land on you, lay tape from high point shoulder (typically edge of shoulder) down, over your chest all the way down to specified measurement on the chart

Sleeve Length: to estimate where sleeves will land on your body, take measuring tape from high point shoulder (edge of shoulder) down to end of hand

RETURNS & EXCHANGES:

Does Robed With Love accept returns and exchanges?

Yes, of course! Please refer to our return/exchange policy here. Please take note that you will be responsible for shipping costs to return your order back to our office in San Diego, CA . Additionally, the shipping costs paid to receive your order will not be refunded.

Where can I find for RA Form (Return Authorization Form) for returns and exchanges?

You can print the form from the link here.

Do you accept returns & exchanges for international orders?

Yes, however, please take note that you will be responsible for shipping costs to return your order back to our office in San Diego, CA in U.S.A. Additionally, the shipping costs paid to receive your order will not be refunded. Please refer to our full returns & exchanges policy here.

MISCELLANEOUS:

What do you suggest wearing underneath the robe?

Typically our brides wear nude panties and nude STRAPLESS bra.

Do you sell wholesale?

Yes! For wholesale information please email Lindsay at lindsay@robedwithlove.com.