FAQs

SHIPPING:

When will my order ship?

Orders ship on Monday through Friday. Orders must be placed by 10:30 am PST for them to ship on shipping days.

Orders are shipping from San Diego, CA.

DISCOUNTS:

Do you have any coupon codes available?

We are offering free shipping for orders of 10 or more robes. No coupon code required. Discount will be given automatically at checkout.

You can also join our mailing list here to keep in touch to receive our latest promotions.

My coupon code isn't working, can you help me?

Please send an email to heretohelp@robedwithlove.com and provide the best phone number and email to contact you along with details related to your issue. If you can provide any screenshots showing your cart and error messages you are receiving that will be helpful.

Do you offer any financing options?

Robed With Love is proud to offer ShopPay Installments backed by Affirm on www.robedwithlove.com and KLARNA via our etsy shop here: https://www.etsy.com/shop/RobedWithLove

Both services allows our customer to apply to split your purchase into 4 smaller payments.

SHIPPING & DELIVERY:

Do you ship internationally?

We currently ship to the United Kingdom, Ireland, Canada and Australia. If you would like your country to be added to our availability please email heretohelp@robedwithlove.com

Why do you charge for shipping?

I'm sorry! I know! In the age of amazon prime it's hard to justify additional payment for shipping. I am hoping one day we can get to a place of offering discounted/free shipping. For now, since we are a start up I have to charge for shipping to cover our overheads. If you have any specific concerns send me an email: heretohelp@robedwithlove.com. Thank you for your understanding and support! <3

Where do you ship your product from?

San Diego, CA 92109

How long will my package take to arrive?

Once the parcel is shipped, shipping takes approximately 1-5 days for the parcel (for US based deliveries) to arrive once shipped. You can select your preferred shipping method at checkout. We suggest placing your order for your wedding 1.5 months before your wedding to ensure the style is available.

Where do I track my package?

You will receive an email with tracking details once the order is placed. You can track your order directly through our website here.

What holidays will you not be available for shipping?

January 2nd in observance of New Years Day

January 16th in observance of Martin Luther King Jr Day

February 20th in observance of President's Day

May 29th in observance of Memorial Day

June 19th in observance of Juneteenth National Independence Day

July 4th in observance of Independence Day

September 4th in observance of Labor Day

October 9th in observance of Columbus Day

November 10th in observance of Veterans Day

November 23rd in observance of Thanksgiving

December 25th in observance of Christmas Day

PRODUCT:

Can you custom embroider the embroidered label? For example "Mrs. Smith" embroidered label?

As of January 6 2023 we will be offering custom embroidery personalization service on our White Bridal Styles only, for an additional fee of $9.99. Items where this upgrade of $9.99 has been purchased are considered final sale. Here are instructions for how to purchase this upgrade:

1. Click on the White Bridal Product you would like to personalize

2. Select Size you would like to purchase

3. Under "Personalization?" drop down menu please select "Yes (+$9.99) final sale"

4. Select the Embroidery placement, font and type in your name or personalization you require

5. Click "add to cart" button

Custom Personalized items are final sale - cannot be returned or exchanged

*When Purchasing $9.99 embroidery customization upgrade, please add 3 business days for processing. Product will embroidery customizations will be final sale.

Can you embroider the embroidered label, "Matron of Honor" instead of "Maid of Honor"?

Unfortunately no we cannot.

Do you have any additional colorways in the Hildy Robe?

We are always trying to introduce new colorways. If you have a specific request for a colorway, send us an email so we can consider it for future productions...we listen to our customers.

I absolutely love the Alanna Robe, however, how do you tie it properly?

Great question. Check out the video here.

When the robe is on you, on the right right side of the robe, near the waist, there is a hole. Take the sash from the left panel of the robe and insert it underneath the right panel of the robe, through the right hole, at the waist. Then continue to wrap the left sash of the robe around your body clockwise and wrap the right panel with sash counterclockwise around your body until the sashes meet at the center front. Then tie the two sashes together in a knot and the tie a bow.

Will I receive 1 drawstring bag for every robe I purchase? Or is it 1 drawstring bag per order?

Every 1 robe purchased comes with 1 drawstring bag. Therefore if you order 5 robes you will receive 5 drawstring bags. For The pajama Styles, 1 drawstring gift bag is included with every top purchase, bottoms do NOT include the drawstring gift bag. Our romper includes 1 drawstring gift bag.

Do you have different nude mesh color options for varying skin colors?

At this time we have 1 nude mesh color option. It is a medium nude color. Refer to images of robe on model for reference point.

What size should I order?

Please refer to our size guide on each product's page. You can also find it by CLICKING HERE.

Is your sizing true to size?

Yes our sizing is true to size. Extra Small can fit a range of 0-2. Small can fit a range of sizes: 4-6 US. Medium can fit a range of 6-8. Large can fit a range of 8-10. Extra Large can fit a range of 10-12. HELPFUL HINT: We recommend ladies with larger bust to select the larger size if in between sizes. I.e. For those torn between SMALL or MEDIUM, select Medium if you have a larger bust.

**LAST HELPFUL HINT: keep in mind that measurements provided for chest and waist are of the robe when laid flat on a table with no overlapping of left panel and right panel. When wearing the robe you will want to account for overlap of approx 3 inches on each panel.

I am a size 14, will the extra large fit me?

Since robes are adjustable given the interior and exterior sash ties, it is possible an extra large can fit. Compare your measurements against the measurements above. See instructions for how to measure yourself below under the faq "How do I measure myself."

How do I measure myself?

If you have a measuring tape (preferably clothing measuring tape that is able to fold easily around body) wrap around the body until the measuring tape overlaps. Don't pull too tight. It should be naturally sitting at following locations to take measurement. If you don't have clothing measuring tape, you can cut a thread or ribbon that matches the below.....

Bust: wrap around your body from the center of the breast, the largest part around the breast until the tape meets

Waist: wrap tape around your body, right above the hip bone, typically right at the belly button

Shoulder: place tape from edge of left shoulder to edge of right shoulder

Length: to estimate where the length of the robe will land on you, lay tape from high point shoulder (typically edge of shoulder) down, over your chest all the way down to specified measurement on the chart

Sleeve Length: to estimate where sleeves will land on your body, take measuring tape from high point shoulder (edge of shoulder) down to end of hand

RETURNS & EXCHANGES:

Does Robed With Love accept returns and exchanges?

Please refer to our return/exchange policy here. Please take note that you will be responsible for shipping costs to return your order back to our office in San Diego, CA . Additionally, the shipping costs paid to receive your order will not be refunded.

Do you accept returns & exchanges for international orders?

Please refer to our full returns & exchanges policy here. Please take note that you will be responsible for shipping costs to return your order back to our office in San Diego, CA in U.S.A. Additionally, the shipping costs paid to receive your order will not be refunded.

MISCELLANEOUS:

What do you suggest wearing underneath the robe?

Typically our brides wear nude panties and nude STRAPLESS bra and our Katelyn Pajama Cami

Do you sell wholesale?

Yes! For wholesale information please email Lindsay at lindsay@robedwithlove.com.