Returns & Exchanges

RETURNS:

If you aren't satisfied with your purchase, you can make a return for a full refund within 30 days of delivery EXCEPT for orders listed as "CUSTOM PRE-ORDER." Orders listed as "CUSTOM PRE-ORDER" are considered custom orders and cannot be returned. They are final sale. No Exceptions. You will be responsible for shipping the item(s) back to our office within 30 days of the delivery date. You will be refunded the amount you paid for the product. **Shipping amount will not be refunded** You will be responsible for paying for shipping your items back to our office. Your items must be returned in full packaging (poly bag, drawstring gift bag, greeting card and robe with hangtags attached) without any damage to receive a full refund. Please note before making your return that: Return forms should be filled out prior to shipment. Return forms can be obtained from link below. However, one was also included in the package sent.

We will not issue refunds for products that are shipped back after 30 days from the delivery date. Robed With Love is not responsible for returned products lost in transit and we suggest you use a reliable and trackable carrier method such as FedEx, UPS, or USPS. Additionally

EXCHANGES:

If you aren't satisfied with your purchase for any reason, you can exchange for a different product within 30 days of delivery EXCEPT for orders listed as "CUSTOM PRE-ORDER." Orders listed as "CUSTOM PRE-ORDER" are considered custom orders and cannot be exchanged. They are final sale. No Exceptions. You will be responsible for paying for shipping the product back to our office within 30 days of the delivery date. Your items must be returned in full packaging (poly bag, drawstring gift bag, greeting card and robe with hangtags attached) without any damage to be eligible for an exchange.  Please note before making your exchange that Return Authorization forms should be filled out and approved prior to shipment.

We will not issue an exchange for products that are shipped back after 30 days from the delivery date. Robed With Love is not responsible for returned products lost in transit and we suggest you use a reliable and trackable carrier method such as FedEx, UPS, or USPS.

For More information please visit our FAQ page or email heretohelp@robedwithlove.com.