Returns & Exchanges

RETURNS:

If you aren't satisfied with your purchase, you can make a return for a full refund within 30 days of delivery. Forever Face Mask/Covering and Waverly Sleep Mask are considered final sale. No Exceptions.You will be responsible for shipping the item(s) back to our office within 30 days of the delivery date. You will be refunded the amount you paid for the product. **Shipping amount will not be refunded** You will be responsible for paying for shipping your items back to our office. Your items must be returned in full packaging (poly bag, drawstring gift bag, greeting card and robe with hangtags attached) without any damage to receive a full refund. Upon RWL receiving the items to be returned and refunded, processing time can take up to 7 business days to submit a refund in our system.

return/exchange request needs to be filled out and approved prior to shipment. Please follow the following steps to request a return/exchange:
1. Click REQUEST A RETURN/EXCHANGE HERE and follow instructions
2. DOWNLOAD RETURN AUTHORIZATION FORM HERE - print, fill out and include within the package you are mailing back
 

We will not issue refunds for products that are shipped back after 30 days from the delivery date. Robed With Love is not responsible for returned products lost in transit and we suggest you use a reliable and trackable carrier method such as FedEx, UPS, or USPS. Additionally

EXCHANGES:

If you aren't satisfied with your purchase for any reason, you can exchange for a different product within 30 days of delivery. Forever Face Mask and Waverly Sleep Mask are considered final sale. No Exceptions. You will be responsible for paying for shipping the product back to our office within 30 days of the delivery date.Your items must be returned in full packaging (poly bag, drawstring gift bag, greeting card and robe with hangtags attached) without any damage to be eligible for an exchangeUpon RWL receiving the items to be exchanged, processing time can take up to 7 business days to submit an exchange in our system. Plus additional 2-5 business days for shipping. If you require the items within 2 weeks, please place a new order for the items you require and submit a return request instead of an exchange request. 

A return/exchange request needs to be filled out and approved prior to shipment. Please follow the following steps to request a return/exchange:
1. Click REQUEST A RETURN/EXCHANGE HERE and follow instructions
2. DOWNLOAD RETURN AUTHORIZATION FORM HERE - print, fill out and include within the package you are mailing back

 

We will not issue an exchange for products that are shipped back after 30 days from the delivery date. Robed With Love is not responsible for returned products lost in transit and we suggest you use a reliable and trackable carrier method such as FedEx, UPS, or USPS.

For More information please visit our FAQ page or email heretohelp@robedwithlove.com.