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    Returns & Exchanges

    RETURN POLICY 

    Items sold with a discount UNDER 35% OFF ORIGINAL RRP are available for a full refund within 30 days of delivery. Forever Face Mask/Covering and Waverly Sleep Mask are considered final sale. For items where custom embroidery personalization's has been purchased ($9.99 upgrade) are considered final sale. No Exceptions. 

    You will be responsible for shipping the item(s) back to be received by our office within 30 days of the delivery date. You will be refunded the amount you paid for the product. **Shipping amount will not be refunded** Your items must be returned in full packaging (poly bag, drawstring gift bag, and robe with hangtags attached) without any damage to receive a full refund. Upon RWL receiving the items to be returned and refunded, processing time can take up to 8 business days to submit a refund in our system.

    A return/exchange request needs to be filled out and approved prior to shipment. Please follow the following steps to request a return/exchange:
    1. Click REQUEST A RETURN/EXCHANGE HERE and follow instructions
    2. DOWNLOAD RETURN AUTHORIZATION FORM HERE - print, fill out and include within the package you are mailing back
     

    We will not issue refunds for products that are shipped back and received by our office after 30 days from the delivery date. Robed With Love is not responsible for returned products lost in transit and we suggest you use a reliable and trackable carrier method such as FedEx, UPS, or USPS. Additionally

    EXCHANGE POLICY 

    Items sold with a discount AT OR ABOVE 35% OFF ORIGINAL RRP are available for EXCHANGE ONLY within 30 days of delivery.  Forever Face Mask/Covering and Waverly Sleep Mask are considered final sale. For items where custom embroidery personalization's has been purchased ($9.99 upgrade) are considered final sale. No Exceptions. 

    You will be responsible for paying for shipping the product back to our office and received within 30 days of the delivery date. Your items must be returned in full packaging (poly bag, drawstring gift bag, and robe with hangtags attached) without any damage to be eligible for an exchange. Upon RWL receiving the items to be exchanged, processing time can take up to 8 business days to submit an exchange in our system. Plus additional 2-5 business days for shipping. If you require the items within 2 weeks, please place a new order for the items you require and submit a return request instead of an exchange request. 

    A return/exchange request needs to be filled out and approved prior to shipment. Please follow the following steps to request a return/exchange:
    1. Click REQUEST A RETURN/EXCHANGE HERE and follow instructions
    2. DOWNLOAD RETURN AUTHORIZATION FORM HERE - print, fill out and include within the package you are mailing back

     

    We will not issue an exchange for products that are shipped back and received by our office after 30 days from the delivery date. Robed With Love is not responsible for returned products lost in transit and we suggest you use a reliable and trackable carrier method such as FedEx, UPS, or USPS.

    For More information please visit our FAQ page or email heretohelp@robedwithlove.com.